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Who are you?
We are two Baby Boomers who use reading glasses. We had nothing to do with optics or reading glasses. In 1999 we decided that reading glasses should be affordable enough, so that anyone who needs them can have them in all the places they might need to have access to them. We've all have experienced the frustration of needing to read something, and not being able to, because reading glasses weren't nearby. Now people can afford to have several pair throughout their homes and workplaces.
How do you sell quality glasses at these prices?
Other people who sell reading glasses, have sold them by traditional means in the past. When Internet selling became popular, they added their glasses to the Internet. They still incur costs associated with traditional businesses. We are truly an "e" company. We have no stores, salespeople, or other expenses that our competitors have. While we admit that we want to make a profit, our philosophy is to sell quality glasses at a reasonable price, and back it with excellent customer service. No gimmicks. No "free" this, or "only" that amount. If you're old enough to wear reading glasses, you're old enough to know, nothing is "free". We just sell great products for great prices with great customer service. Our formula has resulted in our selling of hundreds of thousands of reading glasses, we've been successful and continuing to grow, since our inception.
Why do you require the purchase of at least 3 items, and reserve the right to substitute color?
Requiring a purchase of at least 3 pair of glasses allows us to buy glasses in quantity at better prices, and we pass those savings to you. In addition, we find that 3 pair of our glasses often costs less than one pair of our competitors. As we receive glasses in assorted colors, having the flexibility to substitute color allows us to reduce our inventory, and again, pass savings to you. You will receive the color you order over 90% of the time, however we do occasionally have to substitute color, and of course we have less felixibility in models that we discontinue. Please email us or use the "customer notes" section if you will not accept a substitute color, and we'll let you know what options are available. Keep in mind, that accessories count as an item with the 3 minimum requirement.
What about models that you state you will ship colors "as available"?
If you order more than one pair of glasses that have various design patterns, we always try to send different designs or colors unless you otherwise request it. If a choice says "assorted", it means we pick the color(s).
What are your shipping charges?
All domestic packages are shipped U.S.Postal Service First Class Mail (Priority Mail over 13 ounces). Freight costs for retail orders are as follows:
NOTE: The USPS is raising postal rates effective 5/14/07. For the first time in 8 years we have to raise some of our rates accordingly.
For Domestic Orders
up to 6 items items are $4.40
7 items to 10 items are $6.35
11 items to 14 items are $8.25
15 items to 18 items are $9.95
19 items to 22 items are $11.95
23 items to 48 items - $13.95
49 items to 60 items $15.95
61 items to 300 items - $19.95
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For International Orders
up to 6 items items are $9.40
7 items to 10 items are $11.35
11 items to 14 items are $13.25
15 items to 18 items are $14.95
19 items to 22 items are $16.95
23 items to 48 items - $38.95
49 items to 60 items $79.95
61 items to 300 items - $124.95
Some customs charges may be added to international orders by the country you are ordering from.
Email us at sales@4readers.com with any questions.
What diopters (strengths) do you carry?
Depending on the model you order, we carry diopters from +1.00 to +6.00. We do not have readers that come in powers lower than +1.00.
How secure is ordering on line?
We use the latest SSL (Secure Socket Layer) 128 bit encryption technology. We maintain a Digital Certificate to assure you that our site is secure. Over the years, we have never had anyone who has experienced a problem with an unauthorized purchase. In addition, credit card companies no longer hold you responsible for unauthorized purchases, so you can order with confidence.
Who has access to my information?
Privacy Statement
To better protect your privacy we provide this notice explaining our online information practices and about the way your information is collected and used.
The Information We Collect: This notice applies to all information collected or submitted on the 4readers.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Other Information as required. On some pages, you can submit information about other people. For example, if you order a product online and want it sent directly to another recipient, you will need to submit the recipient's address. In this circumstance, the same types of personal information are collected.
The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our special offers, and updates on our new products. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
In simplest terms, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above, in any way, for any reason, ever ! No one has access to the information we receive from you. We will never give or sell your name or any other information to anyone for any reason.
What is the approximate width of your glasses from hinge to hinge ?
Click here to see the approximate measurements of our glasses from hinge to hinge
Return/Exchange Policy
If there is a problem, let us know via email as soon as you can (within 30 days).
We will replace any defective items.
You can exchange any merchandise that is returned in original condition for other merchandise.
You can return merchandise in original condition, within 30 days for a full credit of the items (sorry, we cannot refund shipping). If you return items after 30 days, a 15% restocking fee will apply.
Bottom line is that we will resolve any issue to your satisfaction. Our return policy does not apply to discontinued items.
4readers.com
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